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Terms & Conditions

Payment Methods

You can pay for your purchase at Sweet Little Giggles safely and securely with a Credit Card (Visa, Mastercard) via Paypal or eWay, Direct Bank Transfer, or Cash on pickup. All transactions are processed in Australian Dollar (AUD).

Order Confirmations

Once an order is placed you will receive an order confirmation via your nominated email address. Please ensure that all items ordered, your contact and delivery details contained on your order confirmation are correct. If not, please contact our office immediately so that we can amend your order. Once your order is dispatched, your items ordered and delivery details cannot be changed.

If you do not receive an order confirmation email, please contact our office, as the email address recorded may not be correct. We will confirm receipt of your order and arrange for a confirmation to be resent.

Prices

All prices stated on our website are in Australian Dollars and are inclusive of GST. Sweet Little Giggles reserves the right to change product prices without notice.

Discount Codes and Gift Certificates

If you received a discount code to use on our website, please enter your code at checkout when prompted. If you require assistance please contact us on info@sweetlittlegiggles.com.au. A discount code or gift certificate code deduction cannot be applied after your order has been placed. Please note that only one discount code may be used per transaction.

Order Cancellations

Your order can be cancelled at any time prior to dispatch. All order cancellations must be emailed to info@sweetlittlegiggles.com.au. Your order is considered current unless cancelled via email. You will receive a confirmation of cancellation via email from Sweet Little Giggles.

Product Availability

Sweet Little Giggles updates its product availability daily. However, at times there may be an inventory error. If an item is unexpectedly out of stock or if there is any delay with the dispatch of your order you will be notified with 24 hours of purchase. You will be given the opportunity to either backorder the out of stock items or cancel your order at your convenience.

Promotions & Subscriptions

You can subscribe to our newsletter to receive exclusive offers and notifications of new products. By placing an order with Sweet Little Giggles or registering as a customer you authorise us to send you promotional emails, exclusive sale offers and new product updates. You may unsubscribe from our newsletters at any time by clicking the unsubscribe link at the bottom of the newsletter.

Delivery

Delivery times given on this website are indicative only. Sweet Little Giggles will not be liable for any failure to observe these delivery times. If however, delivery has not been affected after 14 days from the indicative delivery date the customer may treat the failure to deliver as a terminating contractual event and a full refund will be issued by Sweet Little Giggles to the customer.

Sweet Little Giggles is not liable for the non-delivery of parcels due to the incorrect address provided to Sweet Little Giggles by the customer.

Sweet Little Giggles is not liable for loss of parcels where customer had specified a delivery instruction to leave the unattended at the delivery location.

Re-delivery

A re-delivery fee of $6.95 applies to parcels returned to Sweet Little Giggles. This can happen if address supplied does not exist, mistyped, or the customer does not book a re-delivery within 48h of being carded (in cases where customer was not home during delivery).

Returns & Exchanges

Conditions

To ensure your satisfaction, if you are not happy with your purchase you may request an exchange or refund, provided that the following conditions are met:

  • Returning product/s must be in their original packaging, undamaged, unworn, with original tags and unused.
  • Product/s is returned within 30 days of dispatch from our store Please contact us on info@sweetlittlegiggles.com.au to obtain a return authorisation.

We reserve the right to reject any returns and exchanges that do not meet these conditions.

Sending the product/s back

With the exception of damaged goods, all products must be returned at your expense to:

Sweet Little Giggles
5 Farringdon Rd
Kalorama, VIC 3766
Australia

Please use registered post or other secure method of delivery with online tracking when sending the product/s back to us. We are not responsible for any returned products lost in transit.

Once we receive the product/s

  • a refund for the purchase price of the product/s only will be issued. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you ($6.95 shipping flat rate).
  • OR for exchanges, we will need to process the difference (between product/s returned and exchange product/s) + cost to ship the exchange product/s to you.

Faulty Products

All products are checked prior to dispatch. However, if you receive a product which you believe is faulty please contact us within 14 days of receipt. You will be requested to provide photographs of any damaged products to assist in determining the fault.

If the product is determined to be faulty:

  • We will provide a full refund or exchange on your product.

Refusal to Supply

Sweet Little Giggles reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that we believe violates any of the above terms and conditions.

Disclaimers

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Other information provided on this website is not medical or professional advice; no cure or treatment for disease is offered. Sweet Little Giggles recommends you seek professional advice for you and your child's individual needs. 

Sweet Little Giggles is not liable in any way for any damages resulting from the use of this Website.

Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.  

Force Majeure

If a Force Majeure event causing delay continues for more than 15, we may terminate this Agreement by giving at least 7 Notice to you.  “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of VIC and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in VIC and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed here.